Vinyl Flooring 4U. FAQ’s you may have when purchasing sheet vinyl flooring. Topic’s covered include customs, returns and cleaning

What about those Customs Charges?

US customers have an $800.00 allowance before any customs duty is due. The vast majority of orders we process for US customers are well below this figure.


There are two basic methods for installing sheet vinyl flooring – loose lay and full stick (also known as full spread). When the floor covering is laid without any adhesive underneath, it’s called loose lay. When it is stuck down with adhesive, it’s called full spread.

Which is the right method for you?

Loose Lay Method

Because there is no adhesive used under a loose laid floor, most manufacturers say that cushioned vinyl should only be loose laid in areas up to 120 sq ft.

Loose lay is not suitable for floors that will take heavy traffic, or where there is furniture that may be pushed around.

It is also recommended that double sided carpet tape be used to secure the edges of the vinyl to the floor when loose laying

Follow the link here to watch a video on How To Loose Lay Sheet Vinyl.

Full Stick Method

In this method, the material is stuck down with adhesive that’s spread right across the floor.  This is suitable for spaces greater than 120 sq ft. and floors that require joining multiple sheets.

A good general purpose sheet vinyl adhesive in the US is Roberts 3000. Inexpensive and widely available.

Step 1: Once your floor is in the correct position, carefully fold half of the vinyl back. Be careful not to move the position of the floor.

Step 2: Follow all manufacturer guidelines for preparing and applying the adhesive. Apply the recommended amount of adhesive to the subfloor with a notched trowel. Notch size is important, so make sure you check the label to see what the correct notching is. Allow the glue to sit for the recommended amount of time before replacing the vinyl.

Step 3: Fold the vinyl back over and firmly press it to the subfloor.

Step 4: Do the same thing (steps 1-3) for the other half of your vinyl floor.

Step 5: If any of the adhesive got on the top of your floor, remove it by wiping it off with a cleaner according to the manufacturer instructions you have.

Step 6: Use a floor roller across the entire surface to remove any air bubbles and complete the bonding process.

Step 7: Use the manufacturer’s seam sealer on any seams. Again, be sure to follow manufacturer instructions.

Step 8: Replace all essential room items such as doors, toilets or any other essential items. No furniture or appliances at this time.

Step 9: Wait 3 days before cleaning and 24 hours before replacing heavy furniture. Foot traffic should be kept to a minimum for 24 hours as well.

Seaming (Joining 2 pieces of vinyl flooring)

Sometimes you may need to join 2 sheets of vinyl. This does make the process a little more complicated but it is still possible as a DIY project. Please click here to watch a very clear video on how to manage this.

Cleaning and maintenance

Maintaining vinyl flooring is hassle-free and requires no specialised techniques. These hints and tips will keep your floor looking its best.

  • Remove loose debris, dust and dirt with sweeping or vacuuming.
  • Hot soapy water and a mop and bucket are all that is required for general cleaning. Bicarbonate of soda can also be useful with tougher stains.
  • For very stubborn stains, bleach or vinegar are both effective and will not harm the vinyl. Start with diluted solutions and build up the concentration as necessary. If you have had a disaster with tomato ketchup (or similar) that is proving very, very stubborn then leaving a bleach soaked towel on the affected area overnight will fix the issue.
  • Vinyl flooring is non-absorbent so any spilt liquids will sit on the surface. This can ultimately damage the floor if left for very long periods but more importantly, it can cause a slip hazard. Clean up immediately with a mop and bucket or a damp cloth.

Refunds and Returns

If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days from receipt of an item to notify us that you wish to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

  • To return your items, they must be packaged so that they are protected from damage in transit, to be returned to us in resaleable condition making sure to clearly display your returns number on your packaging.
  • Returns will be inspected once received and if deemed a resaleable condition, be refunded within 7 days.


The outward and return shipping costs will be deducted from the refund. And for the sheet vinyl (which is cut to size) we also charge a 20% restocking fee. For this reason, we recommend ordering samples to ensure the product is right for you before committing. We realsie the shipping costs and restocking fee will absorb a great deal of the refund and this is distressing.

Damaged Goods

Please check your delivery on arrival to see if it has any damage. If your item arrives damaged in any way you must report it in under 14 days as that is the length of time the transit insurance will cover damage caused during the delivery process.

Returns Procedure

  • Please contact us to obtain a returns number within 14 days of receiving your order. You must then return your order within 14 days of notification. To do this please email [email protected] and include your order number and reason for return in your email.
  • If the goods arrived damages you will recieve a full refund including all shipping costs.

Returns Conditions

  • Bespoke items such as vinyl, cut to order products will incur a 20% restocking fee.
  • If you have over ordered and wish to return your extra packs of flooring there is no restocking fee for full packs.
  • Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
  • Delivery charges are non-refundable.
  • Returns accepted Mon to Fri 9.00am – 5.00pm.

Contact Us If you have any questions on how to return your item to us, contact us.